Enjoy free delivery for all orders over $100.
Cardholders with VIP loyalty status will receive FREE DELIVERY for all online orders (excluding Outlet and International orders).
|Australia & New Zealand||International|
A dispatch confirmation email displaying your track and trace number will be sent once the order is ready to be collected.
All deliveries are made by registered courier and will require a signature.
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
Tracking Your Order
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
|Australia||New Zealand||International||eShopWorld International|
Lost or Damaged Goods
If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.
Pick Up In Store
This service enables you to shop online and collect your purchase in store avoiding delivery charges. We aim to have online orders available for collection in store within four business hours. You will receive a confirmation email when your order is ready for collection.
During the checkout process you may elect to collect the items in your shopping bag from a retail store of your choice in Australia or New Zealand. Your order will be processed and prepared for collection at your nominated store. If this store is not able to fulfil your order we will contact you to make alternative arrangements.
*Please note this service is not available during sale events and is only available from our Australian and New Zealand sites.
Through our partnership with eShopWorld, International shoppers can opt to view product prices in their preferred local currency and guaranteed order totals including all applicable taxes and duties when checking out at www.countryroad.com.
When you first visit www.countryroad.com, you will be asked to confirm your preferred currency and delivery country. If at any time you wish to change these settings, you can choose from the dropdown within the top header of the site (Please note this will clear your shopping bag).
To shop, add items to your shopping bag, and click ‘Checkout Now’ to check out. eShopWorld then calculates and displays the order total in your preferred currency, including the $10 AUD flat shipping rate, and any applicable duties and taxes imposed by the customs authorities in your destination country.
For online purchases shipping outside of Australia and New Zealand, if you wish to redeem vouchers please select ‘Other’ as the country of delivery in the top header of the site or when prompted. Your voucher will not be visible within the checkout if any other country is selected.
*Please note deliveries to ‘Other’ countries will not have any import tax or duty charges applied at checkout or included in the final transaction total. Any duties or taxes incurred upon delivery will be the responsibility of the delivery recipient prior to delivery.
We are currently able to offer delivery to the following countries:
- AUD $10 delivery fee
- Free delivery when you spend over AUD $100
- 5-10 business days
|United Arab Emirates*|
*Only available via eShopWorld